olivLaw · US equity research
8x8, Inc. EGHT
Services-Computer Processing & Data Preparation · SIC 7374 · Vertical: Services-Computer Processing & Data Preparation (SIC 7374)
8x8, Inc. provides an integrated customer experience and business communications platform combining contact center, unified communications and APIs, aimed at mid-market, enterprise and public sector customers. In the first quarter of fiscal 2027 the company reported service revenue of $185.3 million, and the current questions concern its shift toward AI solutions and usage-based revenue.
The AI analysis may be outdated: new filings came after its sources (see the «AI analysis» section).
At the close of 04 Nov 2026, 8x8, Inc. (EGHT) stock was 2.26 USD (+8.13% on the day), with market capitalisation 326.4 m USD, P/E 55.5 on diluted EPS of 0.04 USD over the last 12 months, beta 1.41, 52-week range 1.59–2.76 USD. Latest reported quarter (Q1 2027): revenue of 190.2 m USD (+4.9% YoY), net income of -1.2 m USD, diluted EPS -0.01 USD.
Data as of · AI analysis dated · Source: SEC filings and closing prices, computed by olivLaw.
Price history
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Technical reading
- RSI (14)
- 58.1
- strong (55–70)
- Bollinger (20, 2)
- 1.93 – 2.29
- in the upper half of the band · %B 0.91 · band width 16.9%
- SMA 50 / 200
- 2.05 / 2.04
- uptrend (price > SMA50 > SMA200)
- MACD (12, 26, 9)
- 0.03 / 0.03
- MACD above signal
Indicators describe past prices; on their own they do not predict direction. On our history the RSI ≤ 40 filter added no return (see the signals methodology).
Performance
| Company | S&P 500 | vs S&P 500 | Vertical median | |
|---|---|---|---|---|
| 1 month | +0.9% | −1.1% | +2.0 pp | — |
| 3 months | −2.2% | −0.5% | −1.7 pp | — |
| 6 months | −6.6% | +4.4% | −11.0 pp | — |
| Year to date | +14.7% | +12.3% | +2.4 pp | — |
| 1 year | +27.7% | +13.5% | +14.1 pp | −24.8% |
| 3 years | −31.1% | +76.4% | −107.5 pp | −26.7% |
| 5 years | −90.1% | +63.7% | −153.8 pp | — |
Price returns, dividends excluded.
Quarterly results
Latest quarter: Q1 2027 · 30 Jun 2026
Quarterly margins
Quarterly statements · USD
| Fiscal year | Q2 '25 | Q3 '25 | Q4 '25 | Q1 '26 | Q2 '26 | Q3 '26 | Q4 '26 | Q1 '27 |
|---|---|---|---|---|---|---|---|---|
| Revenue | 181.0 m | 178.9 m | 177.0 m | 181.4 m | 184.1 m | 185.1 m | 185.2 m | 190.2 m |
| Cost of revenue | 57.8 m | 57.8 m | 57.0 m | 60.9 m | 64.8 m | 66.8 m | 68.2 m | 73.8 m |
| Gross profit | 123.2 m | 121.1 m | 120.1 m | 120.4 m | 119.3 m | 118.2 m | 117.1 m | 116.4 m |
| Research & development | 31.3 m | 29.8 m | 30.0 m | 28.4 m | 27.9 m | 27.2 m | 29.5 m | 28.4 m |
| Operating income | 7.2 m | 9.0 m | 419.0 k | 565.0 k | 5.3 m | 9.7 m | 3.3 m | 4.4 m |
| Interest expense | 7.9 m | 5.8 m | 5.2 m | 4.0 m | 4.8 m | 4.6 m | 4.4 m | 4.2 m |
| Pre-tax income | -13.4 m | 3.9 m | -4.9 m | -3.0 m | 975.0 k | 5.6 m | -28.0 k | -208.0 k |
| Income tax | 1.1 m | 908.0 k | 467.0 k | 1.3 m | 208.0 k | 528.0 k | -134.0 k | 992.0 k |
| Net income | -14.5 m | 3.0 m | -5.4 m | -4.3 m | 767.0 k | 5.1 m | 106.0 k | -1.2 m |
| Diluted EPS | -0.11 | 0.02 | -0.04 ≈ | -0.03 | 0.01 | 0.04 | 0.00 ≈ | -0.01 |
| Operating cash flow | 12.3 m ≈ | 27.2 m ≈ | 5.9 m | 11.9 m | 8.8 m ≈ | 20.7 m ≈ | 14.4 m | 17.0 m |
| Capex | 1.2 m ≈ | 456.0 k ≈ | 356.0 k | 377.0 k | 1.1 m ≈ | 1.6 m ≈ | 577.0 k | 694.0 k |
| Share repurchases | 0 ≈ | 0 ≈ | 0 | 1.8 m | 0 ≈ | 0 ≈ | 0 | 0 |
≈ derived quarter (cumulative difference / share-days average)
E/P over time
E/P = trailing-12-month diluted EPS / price at quarter end. E/P is the inverse of P/E and stays defined when earnings are negative.
Today's P/E sits at the 50 percentile of its own 2-quarter history (min 42.0, median 61.0, max 80.1; quarters with earnings only).
Fiscal years
| Fiscal year | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 |
|---|---|---|---|---|---|---|---|---|
| Revenue | 352.6 m | 446.2 m | 532.3 m | 638.1 m | 743.9 m | 728.7 m | 715.1 m | 735.8 m |
| Revenue YoY | +18.9% | +26.6% | +19.3% | +19.9% | +16.6% | −2.0% | −1.9% | +2.9% |
| Net income | -88.7 m | -172.4 m | -165.6 m | -175.4 m | -73.1 m | -67.6 m | -27.2 m | 1.6 m |
| Net income YoY | unavailable | unavailable | unavailable | unavailable | unavailable | unavailable | unavailable | unavailable |
| Diluted EPS | unavailable | -1.72 | -1.57 | -1.55 | -0.63 | -0.56 | -0.21 | 0.01 |
| Diluted EPS YoY | unavailable | unavailable | unavailable | unavailable | unavailable | unavailable | unavailable | unavailable |
| net % | -25.2% | -38.6% | -31.1% | -27.5% | -9.8% | -9.3% | -3.8% | 0.2% |
| Free cash flow | -24.0 m | -129.7 m | -20.5 m | 30.5 m | 45.8 m | 76.3 m | 61.2 m | 52.1 m |
Reported results vs expectations
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Balance sheet & financial health
Fiscal year 2026 · 31 Mar 2026
- Cash
- 93.3 m USD
- Financial debt
- 321.5 m USD
- Net debt
- 228.2 m USD
- Equity
- 146.6 m USD
- Total assets
- 662.8 m USD
- Debt / equity
- 2.19x
- Current ratio
- 1.09x
- ROE
- 1.2%
- ROA
- 0.2%
- FCF margin
- 7.1%
Financial statements (source on every figure)
Revenue and net income (USD)
Margins
Income statement · USD
| Line | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | Source (latest year) |
|---|---|---|---|---|---|---|---|
| Revenue | 532.3 m | 638.1 m | 743.9 m | 728.7 m | 715.1 m | 735.8 m | SEC (XBRL)· 22 May 2026verified |
| Cost of revenue | — | 247.6 m | 241.5 m | 224.9 m | 229.8 m | 260.7 m | SEC (XBRL)· 22 May 2026verified |
| Gross profit | — | 390.6 m | 502.5 m | 503.8 m | 485.3 m | 475.0 m | SEC (XBRL)· 22 May 2026verified |
| Research & development | 92.0 m | 112.4 m | 142.5 m | 136.2 m | 123.2 m | 113.0 m | SEC (XBRL)· 22 May 2026verified |
| Operating income | -146.1 m | -154.1 m | -66.3 m | -27.6 m | 15.2 m | 18.9 m | SEC (XBRL)· 22 May 2026verified |
| Depreciation & amortisation | 39.0 m | 42.1 m | 36.8 m | 26.8 m | 20.1 m | 18.1 m | SEC (XBRL)· 22 May 2026verified |
| EBITDA | -107.1 m ≈ | -112.0 m ≈ | -29.5 m ≈ | -803.0 k ≈ | 35.3 m ≈ | 37.0 m ≈ | SEC (XBRL)· 22 May 2026derived |
| Interest expense | — | — | 27.3 m | 39.8 m | 28.9 m | 17.8 m | SEC (XBRL)· 22 May 2026verified |
| Pre-tax income | -164.7 m | -175.8 m | -70.3 m | -64.0 m | -24.1 m | 3.5 m | SEC (XBRL)· 22 May 2026verified |
| Income tax | 843.0 k | -387.0 k | 2.8 m | 3.6 m | 3.1 m | 1.9 m | SEC (XBRL)· 22 May 2026verified |
| Net income | -165.6 m | -175.4 m | -73.1 m | -67.6 m | -27.2 m | 1.6 m | SEC (XBRL)· 22 May 2026verified |
| Diluted EPS | -1.57 | -1.55 | -0.63 | -0.56 | -0.21 | 0.01 | SEC (XBRL)· 22 May 2026verified |
| Weighted average diluted shares | 105.7 m | 113.4 m | 116.0 m | 121.1 m | 129.8 m | 142.6 m | SEC (XBRL)· 22 May 2026verified |
≈ computed by olivLaw from the reported lines of the same year: Operating income + Depreciation & amortisation.
Balance sheet · USD
| Line | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | Source (latest year) |
|---|---|---|---|---|---|---|---|
| Cash | 112.5 m | 91.2 m | 111.4 m | 116.3 m | 88.1 m | 93.3 m | SEC (XBRL)· 22 May 2026verified |
| Receivables | 51.2 m | 57.4 m | 62.3 m | 59.0 m | 49.7 m | 57.0 m | SEC (XBRL)· 22 May 2026verified |
| Current assets | 276.5 m | 275.6 m | 273.1 m | 247.8 m | 203.9 m | 209.8 m | SEC (XBRL)· 22 May 2026verified |
| Property, plant & equipment, net | 93.1 m | 79.0 m | 57.9 m | 53.2 m | 47.9 m | 45.8 m | SEC (XBRL)· 22 May 2026verified |
| Goodwill | 131.5 m | 266.9 m | 266.9 m | 266.6 m | 271.5 m | 276.4 m | SEC (XBRL)· 22 May 2026verified |
| Intangibles (excl. goodwill) | 17.1 m | 128.2 m | 107.1 m | 86.7 m | 67.9 m | 57.6 m | SEC (XBRL)· 22 May 2026verified |
| Total assets | 678.4 m | 910.3 m | 841.8 m | 756.0 m | 683.2 m | 662.8 m | SEC (XBRL)· 22 May 2026verified |
| Accounts payable | 31.2 m | 49.7 m | 46.8 m | 48.9 m | 45.8 m | 36.7 m | SEC (XBRL)· 22 May 2026verified |
| Short-term debt | — | — | — | 0 | 11.6 m | 39.2 m | SEC (XBRL)· 22 May 2026verified |
| Long-term debt | 308.4 m | 447.5 m | — | 409.7 m | 338.4 m | 282.3 m | SEC (XBRL)· 22 May 2026verified |
| Current liabilities | 121.4 m | 191.5 m | 229.9 m | 172.6 m | 169.2 m | 192.9 m | SEC (XBRL)· 22 May 2026verified |
| Total liabilities | 517.9 m | 727.9 m | 741.9 m | 654.0 m | 561.0 m | 516.2 m | SEC (XBRL)· 22 May 2026verified |
| Equity | 160.5 m † | 182.4 m † | 99.9 m † | 102.0 m † | 122.2 m † | 146.6 m † | SEC (XBRL)· 22 May 2026verified |
† equity attributable to the parent's shareholders: in these years the issuer no longer reports the total including non-controlling interests.
Cash flow · USD
| Line | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | Source (latest year) |
|---|---|---|---|---|---|---|---|
| Operating cash flow | -14.1 m | 34.7 m | 48.8 m | 79.0 m | 63.6 m | 55.8 m | SEC (XBRL)· 22 May 2026verified |
| Capex | 6.4 m | 4.1 m | 3.0 m | 2.7 m | 2.4 m | 3.7 m | SEC (XBRL)· 22 May 2026verified |
| Free cash flow | -20.5 m ≈ | 30.5 m ≈ | 45.8 m ≈ | 76.3 m ≈ | 61.2 m ≈ | 52.1 m ≈ | SEC (XBRL)· 22 May 2026derived |
| Investing cash flow | -36.3 m | -160.0 m | 6.1 m | 8.5 m | -16.4 m | -20.7 m | SEC (XBRL)· 22 May 2026verified |
| Financing cash flow | 13.2 m | 105.4 m | -37.8 m | -83.4 m | -75.1 m | -30.4 m | SEC (XBRL)· 22 May 2026verified |
| Share repurchases | 0 | 45.0 m | 60.2 m | 0 | 0 | 1.8 m | SEC (XBRL)· 22 May 2026verified |
≈ computed by olivLaw from the reported lines of the same year: Operating cash flow − Capex.
Computed indicators
Growth
Profitability
Returns
Balance sheet
Liquidity
Cash
Efficiency
Market and valuation
4 indicators that do not apply to the sector.
Valuation
olivLaw classification
Score: 43 / 100
A scoring methodology on indicators and valuation, not investment advice.
Closing price
04 Nov 2026Source: olivLaw, closing series
Market cap: 326.4 m USD
Key indicators
Coverage and freshness
Score by group
- Valuation86
- Returns33
- Quality44
- Balance sheet11
- Growth9
Estimated value range
The combined range = the median of the valid methods' low, central and high values; it is not a probability interval and does not cover every result. Envelope of all methods: 0.43 – 13.93 USD.
Valuation assumptions are editorial choices, not measured; beta is not measured.
Method ranges (USD per share)
— — Mid · ▏ Price
Valuation methods
- DCF (discounted cash flow)6.46 – 13.93 (Mid 8.95)WACC 7.0% · starting FCFF 70.4 m USD · terminal value share of EV 81%The WACC × g sensitivity gives the method's bounds; these are not probabilities.Reverse DCF: no growth between −30% and +40% justifies the price
- Peers: EV/Sales3.26 – 12.13 (Mid 6.29)11 companies used · median multiple 1.5x · quartiles 0.9x – 2.6xADP, CARS, CLVT, FA, GMHS, IBEX, OOMA, PLTK, UPWK, WDAY, YEXT
- Peers: EV/EBITDA0.43 – 2.29 (Mid 0.62)7 companies used · median multiple 7.5x · quartiles 6.8x – 13.4xCARS, CLVT, FA, GMHS, IBEX, UPWK, VRSK
Classification (SIC) comparables group by industry code, not by economic activity; the direct group is an editorial selection by activity. Members' multiples are on their own trailing twelve months, at their own latest close.
Assumptions (illustrative, editorial)
- Risk-free rate
- 4.3%
- Equity risk premium
- 5.0%
- Beta (default)
- 1.00
- Cost of equity
- 9.3%
- Terminal growth
- 2.5%
Factor scorecard
Neutral profile · Score 43/100
| Factor | Value | Score | Weight used |
|---|---|---|---|
| Gross margin · Quality | 63.3% | 58 (on a fixed band) | 11% |
| EBIT margin · Quality | 3.1% | 41 (vs peers) | 9% |
| FCF margin · Quality | 7.6% | 31 (on a fixed band) | 9% |
| Revenue CAGR 3Y · Growth | -0.4% | 0 (on a fixed band) | 17% |
| Revenue growth (YoY) · Growth | 2.9% | 28 (vs peers) | 9% |
| Net debt / EBITDA · Balance sheet | 5.3x | 8 (vs peers) | 6% |
| Current ratio · Balance sheet | 1.0x | 15 (on a fixed band) | 6% |
| EV/Sales · Valuation | 0.7x | 75 (vs peers) | 17% |
| FCF yield · Valuation | 17.4% | 100 (on a fixed band) | 13% |
| Shareholder yield (distributions) · Returns | 0.0% | 33 (on a fixed band) | 4% |
Score groups
- Balance sheet11/100 · 2/2 factors with a value
- Growth9/100 · 2/2 factors with a value
- Quality44/100 · 3/3 factors with a value
- Returns33/100 · 1/1 factors with a value
- Valuation86/100 · 2/2 factors with a value
Memo
8x8, Inc. (EGHT). Latest full fiscal year: 2026; data up to 2026-06-30.
Figures computed from the financial statements: revenue 735.8 m USD in 2026; YoY growth 2.9%; net margin 0.6%; ROE 3.5%; net debt/EBITDA 5.3x.
The estimated value range is 3.26–12.13 USD per share (median of 3 methods, agreement: low); assumptions are illustrative. Against the central value of 6.29 USD, the price of 2.26 USD leaves a potential of 178.2% (value / price − 1) and a margin of safety of 64.1% (1 − price / value). The range is the median of the methods' low, central and high values, not a probability interval.
olivLaw score 43/100, methodological classification: neutral profile (score, margin of safety and method agreement together; not a judgement of the right price). Not investment advice.
Text generated deterministically from the figures shown; no language model. Not investment advice.
What supports the thesis
- EV/Sales: 0.7x
- FCF yield: 17.4%
- The price is below the estimated value range
What contradicts it
- Revenue CAGR 3Y: -0.4%
- Revenue growth (YoY): 2.9%
- Net debt / EBITDA: 5.3x
- Current ratio: 1.0x
- The valuation methods diverge
Versus the vertical median
Services-Computer Processing & Data Preparation (SIC 7374) · same industry (4-digit SIC) · compared with 39 companies
Multiples and returns vs the median
Price rebased to 100 (monthly, 5 years)
Companies in the vertical
| Market cap | P/E | ROE | Net margin | Revenue YoY | 1A / 3A | |
|---|---|---|---|---|---|---|
| ADPAutomatic Data Processing, Inc. | 119.8 bn | 27.7 | 77.0% | 20.1% | +6.7% | +19% / +32% |
| WDAYWorkday, Inc. | 44.4 bn | 40.9 | 16.0% | 12.3% | +13.1% | −6% / −25% |
| VRSKVerisk Analytics, Inc. | 25.9 bn | 30.1 | — | 29.3% | +6.6% | −12% / −18% |
| FIRYFiry Inc. | 4.3 bn | — | -63.0% | -60.2% | +12.5% | +107% / +94% |
| FAFirst Advantage Corp | 3.9 bn | 160.5 | 1.9% | 1.5% | +83.0% | +62% / +45% |
| FIVNFive9, Inc. | 2.7 bn | 52.7 | 7.9% | 4.9% | +10.3% | +86% / −52% |
| RAMPLiveRamp Holdings, Inc. | 2.3 bn | 15.8 | 16.2% | 18.7% | +9.0% | +41% / +39% |
| INFQInfleqtion, Inc. | 1.9 bn | — | -70.8% | — | unavailable | unavailable / unavailable |
| INODInnodata Inc | 1.5 bn | 32.8 | 37.7% | 14.7% | +47.6% | −25% / +541% |
| CLVTClarivate PLC | 1.4 bn | — | -8.2% | -15.1% | −4.0% | −44% / −73% |
| UPWKUpwork Inc. | 1.3 bn | 12.9 | 16.3% | 13.5% | +2.4% | −48% / −27% |
| LZLegalZoom.com, Inc. | 1.1 bn | 56.0 | 12.1% | 2.6% | +10.9% | −26% / −40% |
| PLTKPlaytika Holding Corp. | 808.6 m | — | — | -9.9% | +8.1% | −48% / −76% |
| YEXTYext, Inc. | 775.0 m | 40.6 | 27.8% | 5.9% | +6.1% | −7% / +18% |
| NRDSNerdWallet, Inc. | 754.4 m | 13.3 | 18.2% | 7.6% | +21.7% | −21% / +1% |
| NXTTNext Technology Holding Inc. | 736.5 m | — | -59.4% | -2,356.0% | +545.3% | −99% / −100% |
| CARSCars.com Inc. | 682.5 m | 22.4 | 7.4% | 4.7% | +0.6% | +10% / −32% |
| IBEXIBEX Limited | 593.6 m | 14.3 | 30.4% | 7.2% | +15.4% | +27% / +152% |
| OOMAOoma, Inc. | 524.7 m | 49.8 | 11.7% | 3.6% | +6.5% | +69% / +64% |
| GRVYGravity Co., Ltd. | 475.7 m | 0.0 | 16.5% | 17.0% | −31.0% | +19% / −6% |
| EGHT8x8, Inc. | 326.4 m | 55.5 | 3.5% | 0.6% | +2.9% | +28% / −31% |
| TCXTucows Inc | 140.3 m | — | — | -21.2% | +7.7% | −42% / −41% |
| TRAKRepositrak, Inc. | 132.7 m | 18.7 | 14.9% | 32.5% | +3.0% | −46% / −29% |
| BIRDSmartbird, Inc. | 92.1 m | — | -164.0% | -72.8% | −19.7% | −68% / −91% |
| VERIVeritone, Inc. | 56.7 m | — | -517.7% | -117.5% | −0.5% | −87% / −73% |
1- and 3-year price returns: for EGHT from daily closes (the same as the performance table), for the other companies from month-end closes.
olivLaw engine forecast
The world engine ran after the company's latest material disclosure. Probabilities are of TOUCHING a level within the horizon (not closing there) and sit next to the random walk (p_rw), the no-information benchmark.
The engine has no published run for this company yet.
Valuation scenarios (editable assumptions)
Illustrative scenarios
Illustrative: not forecasts and without probabilities. Each case is one coherent set of assumptions, computed on today's figures.
Estimated price (USD)
| Estimated price | Bear | Base | Bull |
|---|---|---|---|
| 1 years | 1.03 Total return -54% · Per year -54% | 1.82 Total return -19% · Per year -19% | 2.75 Total return 22% · Per year 22% |
| 3 years | 0.90 Total return -60% · Per year -26% | 1.81 Total return -20% · Per year -7% | 3.01 Total return 33% · Per year 10% |
| 5 years | 0.79 Total return -65% · Per year -19% | 1.80 Total return -21% · Per year -4% | 3.30 Total return 46% · Per year 8% |
- Exit P/E± 0.45
- Net margin± 0.32
- Annual revenue growth± 0.27
- Annual dilution± 0.03
AI analysis
AI-generatedAI-generated analysis (Claude) from cited public sources; it may contain errors. Not investment advice. As of 27 Oct 2026 · Model: claude-haiku-5-5.
Possibly outdated: the newest document it read is from 05 Aug 2026; since then the company filed 8-K (04 Nov 2026 · results).
In brief
8x8, Inc. provides an integrated customer experience and business communications platform combining contact center, unified communications and APIs, aimed at mid-market, enterprise and public sector customers. In the first quarter of fiscal 2027 the company reported service revenue of $185.3 million 3, and the current questions concern its shift toward AI solutions and usage-based revenue.
SWOT
Strengths
Weaknesses
Opportunities
Risks
- Losses and uncertain profitabilityhigh
The company has had losses in the past and anticipates that it could record losses in future periods 1.
- Indebtednesshigh
The company carries substantial debt, and cash flow could be insufficient to service it 1.
- Competitive and pricing pressuremedium
Larger competitors and new entrants could reduce prices or offer more attractive packages 1.
- Cybersecurity and continuitymedium
Cyberattacks or infrastructure failures could affect services and the company's reputation 1.
- Currency and geopolitical exposurelow
A larger share of international revenue increases exposure to currency movements and geopolitical tensions 2.
Investment thesis
What would need to be true (bull case)
- If usage and AI revenue keep growing, the company could turn AI adoption into a durable growth source 2.
- If margins stabilize as the single-platform migration ends, operating efficiency could improve 1.
- Fiscal 2027 guidance points to higher total revenue than the prior year, which could confirm the growth trend 3.
What would break the thesis
What to watch
- Second-quarter results and guidance for revenue and marginQ2 2027
- Trend in usage revenue and the share of international revenueQ2 2027
- Delivery against annual guidance for total revenue and operating cash flow2027
- Next annual report and changes in the accumulated deficit and debtnext 10-K
Products, market & competition
AI-generatedAI-generated analysis (Claude) from cited public sources; it may contain errors. Not investment advice. As of 27 Oct 2026 · Model: claude-haiku-5-5.
Possibly outdated: the newest document it read is from 05 Aug 2026; since then the company filed 8-K (04 Nov 2026 · results).
The business
8x8, Inc. sells cloud communications through its Platform for CX, which combines CCaaS, UCaaS and CPaaS in a single architecture with embedded AI features 1. It serves customers from small businesses to global enterprises, with a growing focus on mid-market, small and mid-sized enterprise and public sector organizations 1. Sales run through direct channels and indirect partners, including value-added resellers, technology solutions distributors and technology partners 1.
Fiscal 2026 was the first year after all customers were moved from the legacy Fuze platform to the 8x8 platform, completed on December 31, 2025 1. The company reported service revenue of $715.3 million in fiscal 2026 1 and operating income of $18.9 million 1. Usage revenue rose 56% in fiscal 2026 1, showing the growing weight of consumption-based revenue.
Customers using three or more products generated more than one-third of recurring revenue 1. This cross-selling approach aims to raise retention and value per customer, and the company says running one platform reduces infrastructure complexity 1.
Segments
Subscription services (UCaaS and CCaaS)
Service revenue comes from per-user subscriptions to 8x8 Work and 8x8 Contact Center, with X1 to X8 packages of increasing functionality 1. Service revenue grew 5% in the first quarter of fiscal 2027 3.
Market context
The company targets the customer experience and communications market for mid-market and small and mid-sized enterprises, which it describes as a large opportunity 1. International revenue rose to about 44% of total revenue in the first quarter of fiscal 2027 2, indicating ongoing geographic expansion.
The market is moving quickly toward artificial intelligence, and the company says customer adoption of AI is both a competitive dynamic and a driver of demand 2. Macroeconomic pressure, tariffs and currency swings remain factors to monitor 2.
Trends
- Adoption of AI agentstailwind
Customers use AI Studio to build voice and digital agents, and the company links growth in usage revenue to this trend 31. If adoption continues, it could support demand for APIs and AI interactions.
- Shift from subscriptions to consumptionmixed
As customers adopt usage-based solutions, the revenue mix changes, and the company says these offerings have a gross margin profile different from SaaS subscriptions 3. The effect on margins could be negative in the short term.
- Macroeconomic and currency pressureheadwind
The company warns that small businesses in its installed base are disproportionately affected by difficult economic conditions and that currency exposure grows with international revenue 2.
- Completed migration to a single platformtailwind
Completing the migration from the Fuze platform reduced infrastructure complexity and could support retention and cross-selling 1. The effect depends on operational execution in the coming years.
Competitive position
The company operates in an intensely competitive market where larger competitors have greater name recognition and greater financial and technical resources 1. Pricing pressure, larger discounts to customers and the bundled offers of major vendors are risks the company names explicitly 1.
New entrants with targeted innovations, alongside established players offering integrated or bundled products, change the market dynamic 1. The company responds through its technology partner ecosystem and integrations with platforms such as Microsoft Teams and Salesforce 1.
- Large unified communications platform vendors
Large unified communications companies, described in the company's risk factors as having greater resources and recognition, can bundle solutions into packages 1.
- CCaaS vendors with AI features
New entrants with targeted AI features compete directly with the company's contact center, especially in mid-sized segments 1.
- Communication API platforms
Messaging and voice API providers compete for customers who buy on a usage basis 1.
- Conversational AI software providers
Conversational intelligence companies can be both partners and competitors, depending on their integration with the company's platform 1.
Links, dependencies and risks
Who the company is tied to, from its own SEC filings (customers, suppliers, production, partners, competitors, countries, regulation), from the 5 %+ holders' statements (13D/13G) and from what other companies say about it. Click a node for its evidence; on a listed company the graph moves to it.
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News & filings
In the press
No news in our archive over the last 180 days.
SEC filings
- Current report04 Nov 2026Results of operations · Financial statements and exhibits
- Current report09 Sept 2026Regulation FD disclosure · Financial statements and exhibits
- Current report (amendment)06 Aug 2026Shareholder vote
- Quarterly report05 Aug 2026
- Current report04 Aug 2026Results of operations · Financial statements and exhibits
- Current report03 Aug 2026Shareholder vote
- Current report30 Jul 2026Departure or appointment of officers · Financial statements and exhibits
- Proxy statement24 Jun 2026
- Current report23 Jun 2026Material cybersecurity incident
- Annual report22 May 2026
Sources
- [1] Form 10-K, fiscal year ended 2026-03-31 · SEC / 8x8, Inc. · 22 May 2026
- [2] Form 10-Q, quarter ended 2026-06-30 · SEC / 8x8, Inc. · 05 Aug 2026
- [3] Form 8-K, results release (exhibit 99.1) · SEC / 8x8, Inc. · 04 Aug 2026
Figures computed by olivLaw from SEC filings and closing prices; the qualitative analysis is AI-generated from cited sources. Not investment advice.