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olivLaw · US equity research

Docusign, Inc. DOCU

Services-Prepackaged Software · SIC 7372 · Vertical: Services-Prepackaged Software (SIC 7372)

80.36USD−1.58% · 1 dayClose 03 Nov 2026

Docusign is an e-signature and contract management provider expanding its IAM platform. In the second quarter of fiscal 2027 revenue was 875.7 million USD, and IAM represented 15.1% of total ARR as of July 31, 2026. The company raised its fiscal 2027 outlook, but eSignature remains the revenue base, so the transition to IAM is the main item to watch.

At the close of 03 Nov 2026, Docusign, Inc. (DOCU) stock was 80.36 USD (−1.58% on the day), with market capitalisation 15.0 bn USD, P/E 49.0 on diluted EPS of 1.64 USD over the last 12 months, beta 1.09, 52-week range 41.75–85.27 USD. Latest reported quarter (Q2 2027): revenue of 875.7 m USD (+9.4% YoY), net income of 77.7 m USD (+23.4% YoY), diluted EPS 0.40 USD.

Data as of · AI analysis dated · Source: SEC filings and closing prices, computed by olivLaw.

Market cap
15.0 bn USD
shares as of 31 Aug 2026
P/E (TTM)
49.0
Diluted EPS TTM 1.64 · TTM to 31 Jul 2026
E/P (TTM)
2.04%
TTM to 31 Jul 2026
Dividend yield
unavailable
Beta (2y)
1.09
Volatility (1y) 48%
52-week range
41.7585.27

Price history

Loading chart…

Technical reading

RSI (14)
58.5
strong (55–70)
Bollinger (20, 2)
68.03 – 88.61
in the upper half of the band · %B 0.60 · band width 26.3%
SMA 50 / 200
71.54 / 54.81
uptrend (price > SMA50 > SMA200)
MACD (12, 26, 9)
3.50 / 3.78
MACD below signal

Indicators describe past prices; on their own they do not predict direction. On our history the RSI ≤ 40 filter added no return (see the signals methodology).

Performance

CompanyS&P 500vs S&P 500Vertical median
1 month+16.4%−2.0%+18.4 pp—
3 months+39.7%−2.2%+41.8 pp—
6 months+66.1%+4.3%+61.8 pp—
Year to date+17.5%+10.6%+6.9 pp—
1 year+10.0%+10.5%−0.4 pp−1.9%
3 years+95.6%+73.7%+21.9 pp+20.9%
5 years−71.7%+61.7%−133.4 pp—
Max drawdown (1y)
−41.3%
12 Dec 2025 → 23 Feb 2026
Max drawdown (5y)
−86.0%
09 Nov 2021 → 27 Oct 2023
Compound annual growth (5y)
−22.3%
S&P 500 +10.1%

Price returns, dividends excluded.

Quarterly results

Latest quarter: Q2 2027 · 31 Jul 2026

Revenue
875.7 m USD
+9.4% YoY
Net income
77.7 m USD
+23.4% YoY
Diluted EPS
0.40
+33.3% YoY
net / operating
8.9% / 13.4%

Quarterly margins

Quarterly statements · USD

Fiscal yearQ3 '25Q4 '25Q1 '26Q2 '26Q3 '26Q4 '26Q1 '27Q2 '27
Revenue754.8 m776.3 m763.7 m800.6 m818.4 m836.9 m830.2 m875.7 m
Cost of revenue156.5 m160.2 m157.3 m165.5 m170.5 m169.8 m171.3 m177.9 m
Gross profit598.3 m616.0 m606.4 m635.2 m647.8 m667.1 m659.0 m697.9 m
Research & development151.1 m155.5 m159.4 m169.6 m167.6 m168.3 m159.6 m163.6 m
Operating income59.0 m60.5 m60.3 m65.2 m85.4 m87.7 m111.3 m117.6 m
Depreciation & amortisation27.6 m ≈28.7 m30.4 m28.9 m ≈30.4 m ≈26.4 m32.2 m33.8 m ≈
Interest expense462.0 k400.0 k478.0 k828.0 k654.0 k586.0 k551.0 k569.0 k
Pre-tax income71.6 m67.9 m73.8 m76.5 m95.5 m101.5 m117.8 m125.0 m
Income tax9.2 m-15.6 m1.7 m13.5 m11.8 m11.2 m39.6 m47.3 m
Net income62.4 m83.5 m72.1 m63.0 m83.7 m90.3 m78.2 m77.7 m
Diluted EPS0.300.39 ≈0.340.300.400.44 ≈0.400.40
Operating cash flow234.3 m ≈307.9 m251.4 m246.1 m ≈290.3 m ≈377.2 m321.7 m334.5 m ≈
Capex23.6 m ≈28.3 m23.6 m28.4 m ≈27.4 m ≈27.0 m32.3 m38.8 m ≈
Share repurchases172.7 m ≈161.7 m183.4 m201.5 m ≈215.1 m ≈269.1 m317.5 m306.5 m ≈

≈ derived quarter (cumulative difference / share-days average)

E/P over time

E/P = trailing-12-month diluted EPS / price at quarter end. E/P is the inverse of P/E and stays defined when earnings are negative.

Today's P/E sits at the 58 percentile of its own 12-quarter history (min 11.7, median 34.4, max 169.6; quarters with earnings only).

Fiscal years

Fiscal year20192020202120222023202420252026
Revenue701.0 m974.0 m1.5 bn2.1 bn2.5 bn2.8 bn3.0 bn3.2 bn
Revenue YoY+35.2%+38.9%+49.2%+45.0%+19.4%+9.8%+7.8%+8.2%
Net income-426.5 m-208.4 m-243.3 m-70.0 m-97.5 m74.0 m1.1 bn309.1 m
Net income YoYunavailableunavailableunavailableunavailableunavailableunavailable+1,343.5%−71.1%
Diluted EPSunavailable-1.18-1.31-0.36-0.490.365.081.48
Diluted EPS YoYunavailableunavailableunavailableunavailableunavailableunavailable+1,311.1%−70.9%
net %-60.8%-21.4%-16.7%-3.3%-3.9%2.7%35.9%9.6%
Free cash flow45.7 m43.7 m214.6 m445.1 m429.1 m887.1 m920.3 m1.1 bn

Reported results vs expectations

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Balance sheet & financial health

Fiscal year 2026 · 31 Jan 2026

Cash
602.4 m USD
Financial debt
unavailable USD
Net debt
unavailable USD
Equity
1.9 bn USD
Total assets
4.2 bn USD
Debt / equity
unavailable
Current ratio
0.73x
ROE
15.8%
ROA
7.5%
FCF margin
32.9%

Financial statements (source on every figure)

Revenue and net income (USD)

Margins

Income statement · USD

Revenue
2024
2.8 bn
2025
3.0 bn
2026
3.2 bn

SEC (XBRL)· 18 Mar 2026verified

Cost of revenue
2024
572.6 m
2025
621.7 m
2026
663.1 m

SEC (XBRL)· 18 Mar 2026verified

Gross profit
2024
2.2 bn
2025
2.4 bn
2026
2.6 bn

SEC (XBRL)· 18 Mar 2026verified

Research & development
2024
539.5 m
2025
588.5 m
2026
665.0 m

SEC (XBRL)· 18 Mar 2026verified

Operating income
2024
31.6 m
2025
199.9 m
2026
298.6 m

SEC (XBRL)· 18 Mar 2026verified

Depreciation & amortisation
2024
95.1 m
2025
107.8 m
2026
116.1 m

SEC (XBRL)· 18 Mar 2026verified

EBITDA
2024
126.7 m ≈
2025
307.7 m ≈
2026
414.7 m ≈

SEC (XBRL)· 18 Mar 2026derived

Interest expense
2024
6.8 m
2025
1.6 m
2026
2.5 m

SEC (XBRL)· 18 Mar 2026verified

Pre-tax income
2024
93.7 m
2025
247.9 m
2026
347.3 m

SEC (XBRL)· 18 Mar 2026verified

Income tax
2024
19.7 m
2025
-819.9 m
2026
38.2 m

SEC (XBRL)· 18 Mar 2026verified

Net income
2024
74.0 m
2025
1.1 bn
2026
309.1 m

SEC (XBRL)· 18 Mar 2026verified

Diluted EPS
2024
0.36
2025
5.08
2026
1.48

SEC (XBRL)· 18 Mar 2026verified

Weighted average diluted shares
2024
209.0 m
2025
210.3 m
2026
209.1 m

SEC (XBRL)· 18 Mar 2026verified

Balance sheet · USD

Cash
2024
797.1 m
2025
648.6 m
2026
602.4 m

SEC (XBRL)· 18 Mar 2026verified

Receivables
2024
439.3 m
2025
429.6 m
2026
516.4 m

SEC (XBRL)· 18 Mar 2026verified

Current assets
2024
1.6 bn
2025
1.5 bn
2026
1.5 bn

SEC (XBRL)· 18 Mar 2026verified

Property, plant & equipment, net
2024
245.2 m
2025
299.4 m
2026
361.8 m

SEC (XBRL)· 18 Mar 2026verified

Goodwill
2024
353.1 m
2025
454.5 m
2026
458.4 m

SEC (XBRL)· 18 Mar 2026verified

Intangibles (excl. goodwill)
2024
50.9 m
2025
76.4 m
2026
61.4 m

SEC (XBRL)· 18 Mar 2026verified

Total assets
2024
3.0 bn
2025
4.0 bn
2026
4.2 bn

SEC (XBRL)· 18 Mar 2026verified

Accounts payable
2024
19.0 m
2025
30.7 m
2026
17.4 m

SEC (XBRL)· 18 Mar 2026verified

Current liabilities
2024
1.7 bn
2025
1.8 bn
2026
2.0 bn

SEC (XBRL)· 18 Mar 2026verified

Total liabilities
2024
1.8 bn
2025
2.0 bn
2026
2.3 bn

SEC (XBRL)· 18 Mar 2026verified

Equity
2024
1.1 bn †
2025
2.0 bn †
2026
1.9 bn †

SEC (XBRL)· 18 Mar 2026verified

Cash flow · USD

Operating cash flow
2024
979.5 m
2025
1.0 bn
2026
1.2 bn

SEC (XBRL)· 18 Mar 2026verified

Capex
2024
92.4 m
2025
97.0 m
2026
106.4 m

SEC (XBRL)· 18 Mar 2026verified

Free cash flow
2024
887.1 m ≈
2025
920.3 m ≈
2026
1.1 bn ≈

SEC (XBRL)· 18 Mar 2026derived

Investing cash flow
2024
44.6 m
2025
-312.9 m
2026
-126.8 m

SEC (XBRL)· 18 Mar 2026verified

Financing cash flow
2024
-946.0 m
2025
-838.8 m
2026
-1.1 bn

SEC (XBRL)· 18 Mar 2026verified

Share repurchases
2024
145.5 m
2025
683.5 m
2026
869.1 m

SEC (XBRL)· 18 Mar 2026verified

Computed indicators

Growth

Revenue growth (YoY)
8.2%
computed by olivLawFY 2026
Revenue CAGR 3Y
8.6%
computed by olivLawFY 2023 → FY 2026
Revenue CAGR 5Y
17.2%
computed by olivLawFY 2021 → FY 2026
EBIT growth (YoY)
49.3%
computed by olivLawFY 2026
Net income growth (YoY)
-71.1%
computed by olivLawFY 2026
Net income CAGR 3Y
unavailable
the base of the ratio is not positive
Net income CAGR 5Y
unavailable
the base of the ratio is not positive
EPS growth (YoY)
-70.9%
computed by olivLawFY 2026
EPS CAGR 3Y
unavailable
the base of the ratio is not positive
EPS CAGR 5Y
unavailable
the base of the ratio is not positive
FCF growth (YoY)
15.0%
computed by olivLawFY 2026

Profitability

Gross margin
79.5%
computed by olivLawTTM to 31 Jul 2026
EBITDA margin
15.6%
computed by olivLawTTM to 31 Jul 2026
EBIT margin
12.0%
computed by olivLawTTM to 31 Jul 2026
Net margin
9.8%
computed by olivLawTTM to 31 Jul 2026
FCF margin
35.7%
computed by olivLawTTM to 31 Jul 2026

Returns

ROE
17.8%
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026
ROA
8.3%
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026
ROIC
unavailable
input data missing
ROCE
20.2%
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026
Payout ratio (EPS)
unavailable
input data missing
Payout ratio (FCF)
unavailable
input data missing

Balance sheet

Net debt
unavailable
input data missing
Net debt / EBITDA
unavailable
input data missing
Debt / equity
unavailable
input data missing
Interest coverage
170.4x
computed by olivLawTTM to 31 Jul 2026

Liquidity

Current ratio
0.6x
computed by olivLawbalance sheet at 31 Jul 2026
Cash ratio
0.3x
computed by olivLawbalance sheet at 31 Jul 2026

Cash

Operating cash flow
1.3 bn USD
computed by olivLawTTM to 31 Jul 2026
Capital expenditure
125.4 m USD
computed by olivLawTTM to 31 Jul 2026
Free cash flow
1.2 bn USD
computed by olivLawTTM to 31 Jul 2026
FCF conversion
363.2%
computed by olivLawTTM to 31 Jul 2026
Cash conversion
252.2%
computed by olivLawTTM to 31 Jul 2026

Efficiency

Days sales outstanding
39 days
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026
Days payables outstanding
9 days
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026

Market and valuation

Market capitalisation
15.0 bn USD
computed by olivLawbalance sheet at 31 Jul 2026
Enterprise value
unavailable
input data missing
Market cap / net income TTM
45.5x
computed by olivLawTTM to 31 Jul 2026
P/E (TTM)
49.0x
computed by olivLawTTM to 31 Jul 2026
Earnings yield
2.0%
computed by olivLawTTM to 31 Jul 2026
P/B
8.7x
computed by olivLawbalance sheet at 31 Jul 2026
P/S
4.5x
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026
EV/EBITDA
unavailable
input data missing
EV/EBIT
unavailable
input data missing
EV/Sales
unavailable
input data missing
P/FCF
12.5x
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026
FCF yield
8.0%
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026
Dividend yield
unavailable
no dividend in the structured statements; a missing line is not a confirmed zero
Shareholder yield (distributions)
7.4%
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026

4 indicators that do not apply to the sector.

Valuation

olivLaw classification

Insufficient data
What is missing
  • valuation methods computed: 0 of at least 1

A scoring methodology on indicators and valuation, not investment advice.

Closing price

80.36 USD

03 Nov 2026Source: olivLaw, closing series

Market cap: 15.0 bn USD

Key indicators

Market capitalisation
15.0 bn USD
computed by olivLawbalance sheet at 31 Jul 2026
P/E (TTM)
49.0x
computed by olivLawTTM to 31 Jul 2026
P/B
8.7x
computed by olivLawbalance sheet at 31 Jul 2026
EV/EBITDA
unavailable
input data missing
ROE
17.8%
computed by olivLawTTM to 31 Jul 2026 · balance sheet at 31 Jul 2026
Net margin
9.8%
computed by olivLawTTM to 31 Jul 2026
Revenue growth (YoY)
8.2%
computed by olivLawFY 2026
Dividend yield
unavailable
no dividend in the structured statements; a missing line is not a confirmed zero

Coverage and freshness

30/37 reporting lines present
Latest full fiscal year: 2026
Latest reported period: 31 Jul 2026
Latest balance sheet date: 31 Jul 2026
Share count (cover of the latest filing), as of: 31 Aug 2026
Source: SEC (XBRL)published 04 Sept 2026
verified 1356derived 131

Score by group

77% · Insufficient data

Estimated value range

unavailable — no valuation method could be computed

Valuation assumptions are editorial choices, not measured; beta is not measured.

Valuation methods

  • DCF (discounted cash flow)unavailable · net debt missing: EV cannot be bridged to equity (missing debt is not zero)
  • Peers: EV/Salesunavailable · net debt missing: EV cannot be bridged to equity (missing debt is not zero)
  • Peers: EV/EBITDAunavailable · net debt missing: EV cannot be bridged to equity (missing debt is not zero)

no valuation method could be computed

Multiple comparisons use the SIC vertical: Services-Prepackaged Software (SIC 7372)

Classification (SIC) comparables group by industry code, not by economic activity; the direct group is an editorial selection by activity. Members' multiples are on their own trailing twelve months, at their own latest close.

Assumptions (illustrative, editorial)

Risk-free rate
4.3%
Equity risk premium
5.0%
Beta (default)
1.00
Cost of equity
9.3%
Terminal growth
2.5%

Factor scorecard

Insufficient data

Minimum-evidence gate: valuation methods computed: 0 of at least 1

FactorValueScoreWeight used
Gross margin · Quality79.5%99 (on a fixed band)14%
EBIT margin · Quality12.0%50 (vs peers)11%
FCF margin · Quality35.7%100 (on a fixed band)11%
Revenue CAGR 3Y · Growth8.6%34 (on a fixed band)22%
Revenue growth (YoY) · Growth8.2%11 (vs peers)11%
Net debt / EBITDA · Balance sheetunavailableunavailable—
Current ratio · Balance sheet0.6x0 (on a fixed band)8%
EV/Sales · Valuationunavailableunavailable—
FCF yield · Valuation8.0%100 (on a fixed band)17%
Shareholder yield (distributions) · Returns7.4%100 (on a fixed band)6%

Factors without a value were dropped; the remaining weights were renormalised.

Score groups

  • Balance sheet· partial0/100 · 1/2 factors with a value
  • Growth27/100 · 2/2 factors with a value
  • Quality84/100 · 3/3 factors with a value
  • Returns100/100 · 1/1 factors with a value
  • Valuation· partial100/100 · 1/2 factors with a value

A «partial» group is computed from under half of its weight or from one factor: it is not a full assessment of the group.

Memo

DOCUSIGN, INC. (DOCU). Latest full fiscal year: 2026; data up to 2026-07-31.

Figures computed from the financial statements: revenue 3.2 bn USD in 2026; YoY growth 8.2%; net margin 9.8%; ROE 17.8%.

Valuation cannot be computed from the available data.

Insufficient data for a verdict (valuation methods computed: 0 of at least 1).

Text generated deterministically from the figures shown; no language model. Not investment advice.

What supports the thesis

  • Gross margin: 79.5%
  • FCF margin: 35.7%
  • FCF yield: 8.0%
  • Shareholder yield (distributions): 7.4%

What contradicts it

  • Revenue growth (YoY): 8.2%
  • Current ratio: 0.6x

Not assessed (insufficient data or a ratio without meaning): Net debt / EBITDA, EV/Sales.

Versus the vertical median

Services-Prepackaged Software (SIC 7372) · same industry (4-digit SIC) · compared with 18 companies

Only companies with a capitalisation between 2.0 bn and 126.2 bn (within 8× of the company's); 203 of the vertical were left out.

Multiples and returns vs the median

P/E
49.0x
vertical median 41.1x
above median (+19.1%)
EV/EBITDA
—
vertical median 29.8x
P/S
4.5x
vertical median 6.6x
below median (−32.5%)
P/B
8.7x
vertical median 6.6x
above median (+32.3%)
ROE
17.8%
vertical median 11.6%
above median (+53.2%)
Net margin
9.8%
vertical median 13.3%
below median (−26.4%)
EBIT margin
12.0%
vertical median 11.4%
at median
Revenue YoY
8.2%
vertical median 15.7%
below median (−48.2%)
Net debt/EBITDA
—
vertical median 0.7x
Dividend yield
—
vertical median —

Price rebased to 100 (monthly, 5 years)

Companies in the vertical

Market capP/EROENet marginRevenue YoY1A / 3A
SNOWSnowflake Inc.104.1 bn—-48.2%-20.1%+29.2%+17% / +57%
ADBEAdobe Inc.95.8 bn13.761.9%28.0%+10.5%−23% / −60%
INTUIntuit Inc.92.1 bn20.923.6%21.3%+13.9%−46% / −40%
CDNSCadence Design Systems, Inc.88.8 bn64.322.9%22.5%+14.1%+4% / +18%
SNPSSynopsys Inc88.7 bn81.83.7%11.4%+15.1%+11% / −15%
ADSKAutodesk, Inc.52.7 bn32.753.9%21.1%+17.5%−17% / +16%
VEEVVeeva Systems Inc.49.1 bn49.614.4%29.3%+16.3%+26% / +74%
TTWOTake-Two Interactive Software, Inc.36.5 bn—-9.0%-4.8%+18.2%−21% / +23%
TWLOTwilio Inc.33.1 bn26.914.9%21.8%+13.7%+65% / +231%
RBLXRoblox Corporation32.5 bn—-478.2%-16.5%+35.8%−52% / +16%
MDBMongodb, Inc.27.0 bn458.72.0%2.1%+22.8%+1% / −19%
PTCPTC Inc.21.1 bn18.935.1%41.4%+19.2%+11% / +23%
SSNCSs&C Technologies Holdings, Inc.19.0 bn23.312.7%13.2%+6.6%−6% / +44%
UUnity Software Inc.17.8 bn—-18.9%-29.0%+2.0%−5% / +37%
NTNXNutanix, Inc.17.5 bn12.537,460.2%52.8%+12.4%+35% / +50%
TYLTyler Technologies, Inc.16.1 bn50.910.5%13.5%+9.1%−14% / −1%
DOCUDocusign, Inc.15.0 bn49.017.8%9.8%+8.2%+10% / +96%
DTDynatrace, Inc.13.5 bn87.46.4%7.4%+18.8%+6% / −12%
GWREGuidewire Software, Inc.13.2 bn98.810.5%9.4%+22.7%−25% / +61%

1- and 3-year price returns: for DOCU from daily closes (the same as the performance table), for the other companies from month-end closes.

olivLaw engine forecast

The world engine ran after the company's latest material disclosure. Probabilities are of TOUCHING a level within the horizon (not closing there) and sit next to the random walk (p_rw), the no-information benchmark.

The engine has no published run for this company yet.

Valuation scenarios (editable assumptions)

Illustrative scenarios

Illustrative: not forecasts and without probabilities. Each case is one coherent set of assumptions, computed on today's figures.

Bear
Allowed range: -50 … 50%
Allowed range: -100 … 100%
Allowed range: 0 … 100
Allowed range: -10 … 20%
Allowed range: 0 … 100%
Base
Allowed range: -50 … 50%
Allowed range: -100 … 100%
Allowed range: 0 … 100
Allowed range: -10 … 20%
Allowed range: 0 … 100%
Bull
Allowed range: -50 … 50%
Allowed range: -100 … 100%
Allowed range: 0 … 100
Allowed range: -10 … 20%
Allowed range: 0 … 100%
Nothing is saved.

Estimated price (USD)

Estimated priceBearBaseBull
1 years
53.18
Total return -34% · Per year -34%
93.85
Total return 17% · Per year 17%
141.12
Total return 76% · Per year 76%
3 years
55.92
Total return -30% · Per year -11%
110.61
Total return 38% · Per year 11%
182.00
Total return 126% · Per year 31%
5 years
58.80
Total return -27% · Per year -6%
130.38
Total return 62% · Per year 10%
234.74
Total return 192% · Per year 24%
What moves the 3-year price the most
  • Exit P/E± 27.65
  • Net margin± 19.36
  • Annual revenue growth± 15.29
  • Annual dilution± 1.63

AI analysis

AI-generatedAI-generated analysis (Claude) from cited public sources; it may contain errors. Not investment advice. As of 27 Oct 2026 · Model: claude-haiku-5-5.

In brief

Docusign is an e-signature and contract management provider expanding its IAM platform. In the second quarter of fiscal 2027 revenue was 875.7 million USD 3, and IAM represented 15.1% of total ARR as of July 31, 2026 3. The company raised its fiscal 2027 outlook, but eSignature remains the revenue base, so the transition to IAM is the main item to watch.

SWOT

Strengths

  • A broad customer base, many integrations and a large share of recurring subscription revenue give high revenue predictability 1.
  • The company holds a proprietary contract dataset used to train its Iris model, which could produce more accurate results than models trained on public data 1.
  • A high non-GAAP gross margin and strong operating cash flow in the second quarter of fiscal 2027 support funding of investments 3.

Weaknesses

  • Revenue depends largely on eSignature, while IAM still contributes a relatively small part of ARR 13.
  • Sales cycles for large customers are long and costly, and revenue is recognized over time, which delays the effect of sales changes 1.
  • Forecasts may be hard to meet, and quarterly fluctuations can disappoint analysts and investors 1.

Opportunities

  • If IAM reaches broad adoption, the company could expand revenue from existing customers through AI agents and workflows for more departments 23.
  • International markets, especially Europe, offer growth potential, particularly if strategic partnerships expand 12.
  • Digital self-service and partner programs could lower customer acquisition costs 1.

Threats

  • General AI models could offer similar functions at lower cost, which could reduce demand for Docusign products 1.
  • An economic slowdown or lower IT budgets could delay renewals and new contracts 1.
  • Security incidents or misuse of the platform could damage reputation and customer trust 1.

Risks

  • Dependence on eSignaturehigh

    If adoption of eSignature falls without an equal rise in IAM, financial results could be significantly affected 1.

  • AI-driven competitionhigh

    Rapid AI innovation can produce cheaper products from other companies, which could reduce prices and market share 1.

  • Data securitymedium

    Cyberattacks or data leaks could lead to customer losses and legal liability 1.

  • Subscription renewalsmedium

    Customers are not obliged to renew, and a lower subscription value at renewal could reduce revenue 1.

  • International riskslow

    Foreign operations and currency movements can affect reported revenue, as the currency adjustments in the guidance show 3.

Investment thesis

What would need to be true (bull case)

  • If IAM keeps increasing its share of ARR and customers adopt AI agents, the company could turn its eSignature base into a more valuable platform.
  • Raising the fiscal 2027 outlook and growing cash flow suggest the AI strategy is already producing measurable results 3.
  • International growth and wide partner integrations could open new revenue sources if these trends hold.

What would break the thesis

  • If AI makes basic contract functions easy to replicate, the advantage of eSignature could fade quickly.
  • Guided ARR growth in the single digits could prove insufficient if AI development costs rise faster than revenue.
  • Dependence on a mature product and on customer renewals could leave revenue exposed to a weak economic cycle.

What to watch

  • Quarterly results and IAM share of ARRQ3 2027
  • Delivery of the fiscal 2027 revenue guidance2027
  • AI product development and customer agent adoption2027

Products, market & competition

AI-generatedAI-generated analysis (Claude) from cited public sources; it may contain errors. Not investment advice. As of 27 Oct 2026 · Model: claude-haiku-5-5.

The business

Docusign sells subscriptions to eSignature, CLM and the IAM platform, with over 1.8 million customers as of January 31, 2026 1. Subscriptions accounted for 98% of revenue in fiscal 2026 1. The company serves both large enterprises and very small businesses, and more than 1,100 partner integrations let customers create and manage agreements inside existing applications 1.

The three-pillar strategy covers product innovation focused on IAM, an omnichannel go-to-market model combining direct sales, partners and digital self-service, and operational efficiency including the migration to cloud infrastructure 1. In fiscal 2026 IAM became available in all major geographies where the company operates 1.

Segments

eSignature

eSignature remains the main product and generates most subscription revenue 1. The company expects it to stay the majority of revenue for the foreseeable future, since IAM is still in an early growth phase 1.

CLM

CLM automates the generation, negotiation and storage of contracts and adds AI-based contract analytics 1. In the second quarter of fiscal 2027 IAM capabilities including Agreement Manager were integrated into CLM 3.

Market context

Demand outside the US is rising, and the company focuses on European markets and on signatures meeting the eIDAS regulation 1. Growth in these markets depends on strategic partnerships and on IAM adoption 2.

Trends

  • Artificial intelligencemixed

    AI development could raise the value of the IAM platform if customers adopt agents and automated workflows 3. The same change can also make basic contract functions easier to replicate, which could attract new competitors 1.

  • International expansiontailwind

    Demand across several regions and compliance with European rules support revenue growth outside the US 2.

  • Pressure on eSignatureheadwind

    Dependence on eSignature means that a drop in adoption of this product, without matching growth in other solutions, could weigh on results 1.

  • IT budgets and the economyheadwind

    Global economic conditions and lower IT spending could slow renewals and new contracts, which would weigh on growth 1.

Competitive position

Docusign says the market is highly competitive, and rival products or new AI technologies could replace or reduce the advantage of eSignature 1. Companies not initially focused on agreements can now offer similar solutions at lower cost 1.

The company stresses its proprietary data, its integration ecosystem and trust in enterprise-grade solutions, supported by an internal survey in which most professionals preferred a dedicated contract AI over a general model 1.

  • Large language model providers

    Companies building general AI models could offer comparable functions at lower prices or in more convenient formats, as the company's risk factors describe 1.

  • Data platform and enterprise software companies

    Data and enterprise software vendors could develop agreement management solutions that compete with IAM 1.

  • Hyperscalers

    Large cloud providers could build integrated alternatives that compete with platform functions 1.

  • In-house developers

    Customers can build their own AI agents, which reduces the need for outside solutions 1.

News & filings

SEC filings

Sources

  1. [1] Form 10-K, fiscal year ended 2026-01-31 · SEC / Docusign, Inc. · 18 Mar 2026
  2. [2] Form 10-Q, quarter ended 2026-07-31 · SEC / Docusign, Inc. · 04 Sept 2026
  3. [3] Form 8-K, results release (exhibit 99.1) · SEC / Docusign, Inc. · 03 Sept 2026

Figures computed by olivLaw from SEC filings and closing prices; the qualitative analysis is AI-generated from cited sources. Not investment advice.

Docusign, Inc. (DOCU): stock, results, valuation and forecast · olivLaw